Sometimes mobile carriers will block our text messages from reaching you. We send all texts from a number called a short code. Our short code is 56327.

Please contact your mobile carrier and ask them to remove the block on short code 56327 immediately. Afterward, please ask your local pharmacy to re-enroll you. You can also download our mobile app or visit our web pharmacy and register for text messaging. You should then begin to receive texts.

Welcome aboard! Now that you are signed up for texts, you will receive the following:
- A reminder when it's time to refill your prescriptions.
- A notification when your refill is ready for pick up.
- You may also get other healthcare-related messages from your pharmacy.

Rest assured that we will never spam you.

If you wish to do more or manage what messages you get, you can download our mobile app or register for access through the web pharmacy at https://brookshirebrothers.medrefill.com/bbweb/.

There is no charge for text messaging service provided by your pharmacy. Any text message fees you have is tied to your mobile phone plan may be applicable. Please contact your mobile carrier if you have questions about your phone plan.

Our text messaging service does not require you to create an account. You can ask your pharmacist to enroll you in text messaging.

However, if you would like to use the mobile app or web application, you must create an account.

Yes, the same phone number can be used multiple times, but each person will need to be registered separately. Your pharmacist can assist in adding your family or you can download our mobile application or visit our web pharmacy at https://brookshirebrothers.medrefill.com/bbweb/ and register your family.

Please reply to the message using only the command you are trying to send. For instance, if you are trying to manage your preferences, please send only the letter P when you respond.

See the commands you can send to the system.

If you continue to receive an error message, please contact our customer support at brookshiresupport@mscripts.com.

We're sorry for the inconvenience. You can try placing the refill request again by replying to any of our texts with the prescription number located on your prescription bottle.

Alternatively, you can download our mobile app or visit our web pharmacy at https://brookshirebrothers.medrefill.com/bbweb/ and place your refill request.

If none of the above results in a successful refill, our system could be temporarily having network connectivity problems. Please call the pharmacy and place an order on the phone.

All our message are sent using automated technology. Our system does not expect a response to a pick up notification. Therefore, it generates an error message. This error is not related to your prescription or its status.

Should you need any assistance, please contact our customer support at brookshiresupport@mscripts.com.

You have 10 days to respond to a refill reminder. If 10 days elapse, you can manually send a refill request by texting the prescription number on your prescription bottle in reply to any text from our pharmacy.

We're sorry for the inconvenience. If this issue continues, please contact your pharmacy or our technical support for assistance.

Yes, you can. Please download our mobile app or  visit our web pharmacy at https://brookshirebrothers.medrefill.com/bbweb/ to create an account. Once your account is created, you can go to the "Reminders" tab to set up reminders to take your medications.

Yes, you can, but you must respond to each message individually. For example, if you get two messages, and the first says “Respond with 1 to refill” and the second says “Respond with 2 to refill”, you should reply with 1, and then press send. Then, respond with 2 and press send. Both your refills will be placed.

We're sorry for the confusion. We do not send texts related to multiple prescriptions at once.

Some phone carriers may group multiple texts as a single big text. In that case, please respond to each prescription individually. You’ll see a unique number associated with the refill for each prescription. For example, the first reminder might say  “Respond with 1 to refill” and the second might say “Respond with 2 to refill”. You should reply with 1, and then press send. Then, respond with 2 and press send. Both your refills will be placed.

If you are still having trouble, please contact our customer support at brookshiresupport@mscripts.com and we’ll be happy to help you.

In the refill reminder text for the medication, there will be two numbers you can text back in response to the message (the text will say something like: "Reply 1 to fill, 9 for no more reminders.”) If you respond to the text with the second number (e.g. “9”), and that will stop any additional refill reminders for that prescription.

Note that if you do later refill that prescription, the refill reminders will restart again the next time it is time to refill.

If you want to permanently stop text reminders for all medications and as well as any other types of text messages from the pharmacy, you can simply text back "Stop" in response to any text.

If you accidentally stopped a reminder for a prescription, you can reactivate reminders by filling the prescription. The next time it is due, you will receive a reminder again.

To fill the prescription manually, you can reply to any of our texts with the Rx number located on your prescription bottle.

Yes, you can choose to have prescription names shown in your reminders.

Please reply with 'P' to any of our text messages from your registered mobile number. You will receive a text with a link to a website where you can change your preferences.

You can also easily manage your preferences by downloading our mobile app or visiting our web pharmacy at https://brookshirebrothers.medrefill.com/bbweb/.

1. Once you’ve registered, go to 'Reminders'.
2. Go to the 'Reminder and Notification Settings' section.
3. Toggle the 'Show full prescription names in notifications' setting to On.

We send our refill reminders between 8 and 9 am local time. If you’d like to change the time when you receive refill reminders, please reply with 'P' to any of our text messages from your registered mobile number. You will receive a text with a link to a website where you can change your preferences.

If you are still not receiving refill reminders at the time you expect, please check to ensure that your time zone is set correctly on the preferences page.

You can also easily manage your preferences by downloading our mobile app or visiting our web pharmacy at https://brookshirebrothers.medrefill.com/bbweb/.

1. Once you’ve registered, go to 'Reminders'.
2. Go to the 'Refill Reminders.’
3. Change the time you are receiving reminders by choosing ‘At this time.’

If you’d like to change your time zone, please reply with 'P' to any of our text messages from your registered mobile number. You will receive a text with a link to a website where you can change your preferences.

You can also easily manage your preferences by downloading our mobile app or visiting our web pharmacy at https://brookshirebrothers.medrefill.com/bbweb/.

1. Once you’ve registered, go to ‘Account’
2. Choose your time zone.  

Note that our mobile application will automatically detect your time zone when you log in, and ask if you’d like to change it if you are in new time zone.

If you want to permanently stop messages about all medications, you can simply send ‘Stop’ in response to any text from us.

No worries, you can contact your local pharmacy and ask to be re-enrolled. Or contact our customer support at brookshiresupport@mscripts.com.

Alternatively, you can also download our mobile app or  visit our web pharmacy at https://brookshirebrothers.medrefill.com/bbweb/ and register for text messaging.